CANCELLATION POLICY

Last updated Jan. 19, 2025

Pending Status: If your booking request is in a pending status (i.e., before payment has been received), you can cancel your request directly from your account on our website.

Approved Status: Once your payment has been processed and your request has been changed to approved status, cancellations must be initiated by contacting our customer service team. Please call us at 1-610-607-3533 to start the cancellation process.

Should you need to cancel a booking, we offer two options:

**50% Refund**

You will receive a 50% refund of the total booking cost, credited back to your original payment method. Please note that any applicable processing fees will not be refunded.

**100% Credit**

You can opt for a 100% credit towards a future booking with us.

We understand that unforeseen circumstances can arise, and we want to make the cancellation process as smooth and straightforward as possible. Please don't hesitate to reach out if you have any questions.